Email with ChevronTexaco customer service...

Subject: Chevron and Texaco Credit Card Billing Inquiries Sent: April 15, 2011 05:13 PM EDT You Wrote: I am pretty pissed at getting another late charge. I went to paperless statements and set up an alert 10 days before due date but your alert message obviously was not enough to catch my eye... the 'Sender' is 'GE Money for your Chevron and Texaco Credit Card'.... that doesn't even fit within the Sender field and what do I care about GE? CHEVRON is who I am Paying! The first characters should be CHEVRON! The subject is 'Account Alerts'. You know how much junk mail I get with that? Put 'Chevron Bill' in it! Additionally, your web system won't allow my online bill pay to access this account and send it my bills so I can easily see a bill is in, balance, due date and pay it. Chase does it fine, what is wrong with GE & Chevron? Get with the 21st century. I am about to stop using the card. I was because I got a discount on fuel for my airplane, but getting another late charge has wiped all the savings out. I suspect you are just making it so that fees get collected. Make it easy for me to miss a bill so you collect another $20. Prove me wrong please ---------------------------------------------------------------------------------------- Subject:Re: Chevron and Texaco Credit Card Billing Inquiries Sent:April 18, 2011 01:16 PM EDT Customer Service Wrote: Thank you for your recent inquiry regarding your Chevron and Texaco credit card, and the opportunity to be of service to you. Account is owned by GE Money Bank - Member FDIC. GE Money Bank is considered a federally chartered bank. After reviewing your account history and in the interest of good customer service, we are crediting your account for Late Payment Fees in the amount(s) shown below (if applicable). The credit for this amount will appear on your next billing statement. Please refer to your Credit Card Account Agreement for information about fees that may be assessed and how those fees may be avoided. Late Payment Fees: $20.00 We appreciate you as a valued Chevron and Texaco customer. If you have any questions or if we may be of further assistance, please contact us via the Online Message Center. Sincerely, M. Nammavaly Customer Service ---------------------------------------------------------------------------------------- Subject: Re: Chevron and Texaco Credit Card Billing Inquiries Sent: April 24, 2011 01:56 AM EDT You Wrote: Thanks for the $20 back. I suggest you get with GE Money Bank and get them to clarify their alert text. Telling me to read my Account Agreement is not a solution to the problem. Your customers are humans, not machines. It is up to you (a customer of GE Money Bank) to make the system friendly to your customers. I am one of your customers. I have choices. I may not choose you in the future. ---------------------------------------------------------------------------------------- Subject: Re: Chevron and Texaco Credit Card BillingInquiries Sent: April 25, 2011 01:58 PM EDT Customer Service Wrote: Thank you for your recent inquiry regarding your Chevron and Texaco credit card, and the opportunity to be of service to you. We appreciate the time you took to provide your input. We strive to learn from our past experiences and your feedback is very important to us. Great customer service and satisfaction are an integral part of our business. We understand your disappointment and would like to keep you as a valued customer. Please accept our sincerest apology and allow us the opportunity to provide you the highest level of customer service in the future. We appreciate you as a valued Chevron and Texaco customer. If you have any questions or if we may be of further assistance, please contact us via the Online Message Center. Sincerely, HarithaG Customer Service Account is owned by GE Money Bank - Member FDIC ---------------------------------------------------------------------------------------- Excellent listening skills Chevron!